Hello Dzinh,
Thank you for sharing your feedback about our OntheGo™ Power Bank (5K).
We appreciate you letting us know about the charging speed and the stand functionality not working as expected. We understand how important it is to have reliable charging performance and proper magnetic stand attachment for your daily needs.
To better assist you, could you please provide some additional information about the issue? Specifically:
The make and model of the phone you’re trying to charge
Whether you’re using a phone case, and if so, its thickness and whether it’s MagSafe compatible
If you’ve tried charging without the case
If you’ve tested charging other phones, and whether the issue persists
This information will help us troubleshoot more effectively and provide the best possible resolution.
If you need further assistance or have additional concerns, email us at support@satechi.com or call us at +1(858)268-1800 (US).
We look forward to your reply.